What Information We Hold and Why
When you create an account we collect your name, email address, mobile number, and the payment method you register — whether that is JazzCash, Easypaisa, or Raast. Each deposit or withdrawal generates a transaction record tied to your account wallet; we keep these records to process
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payments accurately and to resolve any dispute you raise with support. We also collect device identifiers and session data each time you log in from a browser or the mobile app. This helps us detect unauthorised access and keep your account secure. If you contact our
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support channel, the conversation is stored against your account so the next agent can see the full history without you repeating yourself. We do not sell your personal data to third parties for marketing purposes. Data is shared only where it is necessary to process a
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payment, comply with a legal obligation in jurisdictions where we operate, or investigate a reported security incident. Retention periods vary by data type: transaction logs are kept for as long as legally required in applicable regions, while support chat records are held for a shorter operational
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period. You may request a copy of the data we hold on you, or ask us to delete it, by writing to our privacy contact address. Where deletion would conflict with a legal retention obligation, we will explain the specific reason and the earliest date we
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can act.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.